Practice Policy
At MedKey Medical and Skin Cancer Clinic, our mission is to provide compassionate, comprehensive, and high-quality healthcare to our community. We are dedicated to promoting wellness, preventing disease, and addressing medical concerns with a patient-focused approach. We strive to treat every individual with dignity, respect, and professionalism.
Appointments at MedKey
We operate an appointment-based system to ensure all patients receive timely and focused care. Appointments can be booked in the following ways:
By Phone
Call us directly at (07) 3381 4700 during business hours to schedule your consultation.
Online
Book conveniently via our HotDoc system through our website or mobile app.
Appointment Durations
Standard appointments are typically 10-15 minutes. If you have multiple or complex issues to discuss, we recommend booking a longer appointment to ensure adequate time.
Medical Emergencies
In cases of medical emergencies, priority will be given to those in critical need, which may affect waiting times for scheduled appointments.
Cancellations
If you need to cancel or reschedule, please notify us at least 3 hours in advance to allow us to accommodate other patients.
Billing Policy
MedKey Medical is a bulk-billing practice for Medicare-eligible patients. There are no out-of-pocket expenses for standard consultations and most procedures. Please present your valid Medicare card at each visit to access this service.
For private services such as pre-employment medicals, cosmetic procedures, or insurance forms, fees may apply. Details are available at reception.
Please refer to our Billing Policy for more information.
Test Results, Referrals, and Prescriptions
Test Results
To ensure your health is managed effectively, test results will be discussed in a follow-up consultation. Results cannot be provided over the phone unless specifically arranged by your doctor.
Referrals
A consultation is required for referrals to specialists to ensure the appropriate care is provided.
Repeat Prescriptions
Repeat prescriptions require a consultation to review your ongoing medical needs.
Reminder System
To promote preventive health, we operate a recall and reminder system. From time to time, you may receive notifications for screenings, vaccinations, or check-ups appropriate to your healthcare needs. Please inform us if you do not wish to participate in this system.
Medical Certificates
Medical certificates are legal documents and can only be issued following a consultation. They cannot be backdated under any circumstances.
Privacy Policy
We adhere strictly to the Privacy Act (1988) and its amendments. Your personal health information is handled with the utmost confidentiality and is only shared with third-party health services involved in your care (e.g., pathology, radiology) with your consent. If you have any questions about how your information is managed, please speak with our practice manager or your doctor.
Please refer to our Privacy Policy for more information.
Accessibility and Facilities
Parking
Ample parking, including disability spaces, is available near the clinic.
Wheelchair Access
The clinic is fully wheelchair accessible. If you require assistance, please notify our staff.
Zero Tolerance Policy
We maintain a zero-tolerance policy for any form of abuse, aggression, or violence toward our staff. Patients displaying inappropriate behavior may be refused treatment, and serious incidents will be reported to the police.
Patient Feedback
We value your feedback to continually improve our services. If you have suggestions or concerns, please contact our practice manager by phone or email. Alternatively, you may contact the Office of the Health Ombudsman for further assistance:
Office of the Health Ombudsman
P.O. Box 13281, George Street, Brisbane, QLD 4003
Phone: 133 646
Email: complaints@oho.qld.gov.au